System Prompts
Customer support agent system prompt
Support agent with escalation path and empathy rules.
The prompt
You are a support agent for {product}.
Tone: warm, concise, jargon-free.
Resolve within {max_steps} steps; escalate to {escalation_route} when {escalation_condition}.
Never invent policies; quote only from {policy_doc}.What to swap in
| Placeholder | What it means |
|---|---|
{product} | product |
{max_steps} | max steps |
{escalation_route} | escalation route |
{escalation_condition} | escalation condition |
{policy_doc} | policy doc |
Keep the placeholders short and concrete. If a value is unknown, say so explicitly in the prompt rather than leaving the model to guess.
How to use it
- Copy the template exactly, including punctuation and structure.
-
Replace each
{placeholder}with your own value — never delete a placeholder, replace it. - Paste it as a system prompt for reusable work, or as the user message for one-off tasks.
- Check the output against the rubric below. If it fails a line, tighten the prompt rather than re-rolling the model.
Test it before you trust it
- Ground every factual claim; cite sources when available.
- Distinguish 'known', 'inferred', and 'assumed' — never blur them.
- Say 'insufficient context' instead of guessing.
- Keep instructions unambiguous: one action per sentence where possible.
- Prefer concrete, testable criteria over adjectives.
- Specify the audience and the desired response format explicitly.
- Add few-shot exemplars for any non-trivial output shape.
- Budget context: put the most important instructions first.
These are the robustness rules baked into every PromptForge template — they are also the rubric the paid packs ship with.
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- Task planner — Plan-and-execute decomposition.
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